If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. You have the options of:

1) going to an official Dainese store: Visit one of our stores (see list here) and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).

2) requesting the return through the following online procedure:

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;

- If you have not registered on the Website, access the ORDERS & RETURNS section using your email and order number. Follow the instructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

Yes, you can do that. You can either choose to return the order using the online procedure or you can go to an official Dainese store in your country. Please consider that it is not possible to make a return to a store in a different country from the one where you had your online order originally delivered. Find the list of our own Dainese stores (FLAGSHIP STORES) using the following link.

PLEASE NOTE: If you have already requested the return through the online procedure, it will NOT be possible to do so in store.

No. We remind you that returns in store are possible ONLY in our official Dainese stores.

PLEASE NOTE: You can return your order only choosing from our Dainese stores list. Authorized dealers/retailers cannot register returns for orders placed on agv.com.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.

1. Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C.

2. Print and paste on the package the DHL return label that you downloaded when you requested the return or that you can find in the return confirmation email.

3. Search for your nearest DHL Service Point at the following link:

- Select your country and enter the ZIP code

- Click the first icon “Send a shipment”

- Select the first option “I have shipping with DHL label”

- Click “Search” to find the nearest DHL Service Point

4. Bring the package to be returned to your chosen DHL Service Point.

The package will be shipped to our central warehouse in Italy. Delivery times may vary depending on the original location.

As soon as we receive the product, our warehouse will record the return in our systems. We will send you an email confirming that your return has been successful and you will receive a refund within 14 days. The refund will be made through the same payment method you originally used for the order.

You will be contacted by our Consumer Care Team if further information is required.